Brad and Willie's evangelism adventure

churchofthecustomer.com10 comments

A coffee/smoothie shop called Lift opened in my neighborhood recently, and I was immediately impressed. Every person behind the counter has introduced his/herself and often asks for feedback on the stuff I've…

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Church of the Customer Blog

churchofthecustomer.com29 comments

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Covered by:moblogsmoproblems.blogspot.com, bloombergmarketing.blogs.com

Closing a Disney community: Church of the Customer Blog

churchofthecustomer.com11 comments

Disney’s Virtual Magic Kingdom is a virtual representation of the real-life Disneyland theme park. It’s also an online community for evangelists of Disneyland.

More than a million avatars have been created at VMK. By…

Covered by:thedisneyblog.com, johnbell.typepad.com

Fees and customer loyalty: Church of the Customer Blog

churchofthecustomer.com15 comments

American Airlines announced today it will charge $15 for many passengers to check their first bag. I can imagine the word-of-mouth griping that’s spreading from airport to airport.

Since American is the largest…

Covered by:elblogsalmon.com

Mickey Drexler knows me: Church of the Customer Blog

churchofthecustomer.com12 comments

Does this dress make my hips look big?

It was a question for which I needed an honest answer this weekend as I shopped at J. Crew. My salesperson complied.

“Yes, it does,” she said. She smartly suggested…

Covered by:berndroethlingshoefer.typepad.com

Are you hyperconnected?: Church of the Customer Blog

churchofthecustomer.com12 comments

Do you read email on your PDA before you get out of bed?

Do you Twitter in the bathroom?

Do you update your Facebook profile while IM’ing and talking on the phone?If this sounds like you, you’re probably…

Covered by:micropersuasion.com

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